Review Survey

2011 Violet Wand Surveys. Part 1 - About the Business

1. Please enter the name of the company you are reviewing

2. Please enter the URL of their main website, if known

3. Please rate this company's website's functionality

Hard to use: 1 star
Moderately difficult to use: 2 stars
OK to use: 3 stars
Easy to use: 4 stars
Very easy to use: 5 stars

4. Please rate this company's website's depth of information

Lacking information: 1 star
Some information: 2 stars
Fair information: 3 stars
Good information: 4 stars
Excellent information: 5 stars

5. Please rate this company's checkout process

Poor: 1 star
Needs improvement: 2 stars
Average: 3 stars
Good: 4 stars
Excellent: 5 stars

6. Please rate this company's checkout security

No security: 1 star
Some security: 2 stars
Visible security seals: 3 stars
Visible security seals and messages: 4 stars
Visible security seals and messages before and during: 5 stars

7. Please rate this company's order fulfillment

Poor: 1 star
Fair: 2 stars
Average: 3 stars
Good: 4 stars
Excellent: 5 stars

8. Please rate this company's delivery schedule

Poor: 1 star
Fair: 2 stars
Average: 3 stars
Good: 4 stars
Excellent: 5 stars

9. Please rate this company's warranties

Poor: 1 star
Fair: 2 stars
Average: 3 stars
Good: 4 stars
Excellent: 5 stars

10. Please rate this company's direct sales to consumer

No direct sales: 1 star
Hard to locate direct sales: 2 stars
Some direct sales: 3 stars
Easy to locate direct sales: 4 stars
Mostly direct sales: 5 stars

11. Please rate this company's product:

Poor quality: 1 star
Fair quality: 2 stars
Average quality: 3 stars
Good quality: 4 stars
Excellent quality: 5 stars

12. Please rate this company's automated communications:

No communication: 1 star
Order confirmation email only: 2 stars
Order and status emails: 3 stars
Order, status, shipping emails: 4 stars
Order, status, shipping and followup emails: 5 stars

13. Please rate this company's followup communications:

No followup communications: 1 star
Autoresponder followups: 2 stars
Autoresponder plus personal email followups: 3 stars
Personal email followups: 4 stars
Personal email and phone call followups: 5 stars

14. Please rate this company's customer service prior to your order:

Poor: 1 star
Fair: 2 stars
Average: 3 stars
Good: 4 stars
Excellent: 5 stars

15. Please rate this company's customer service during your order:

Poor: 1 star
Fair: 2 stars
Average: 3 stars
Good: 4 stars
Excellent: 5 stars

16. Please rate this company's customer service after your order:

Poor: 1 star
Fair: 2 stars
Average: 3 stars
Good: 4 stars
Excellent: 5 stars

17. Please rate this company's customer service for servicing and warranties

Poor: 1 star
Fair: 2 stars
Unknown: Have not used
Good: 4 stars
Excellent: 5 stars

19. Products you ordered: Please check all that apply

I did not order from this company direct.
I ordered a violet wand from this company
I ordered a violet wand kit from this company
I ordered violet wand electrodes from this company
I ordered violet wand accessories from this company

20. Availability of product range: Please check all that apply

Violet wands sold separately
Violet wands in kits
Violetwand electrodes
Violet wand accessories
Electrical and safety accessories
Exclusive wand products: (company has products no one else has)

21. I would purchase from this company again:

Strongly Disagree
Disagree
No opinion
Agree
Strongly Agree

22. We will tabulate your scores above to get an overall rating. You may also make a one-time 'star' rating which will be tabulated into the scores above. Please choose one. "I would give this company an overall rating of":

Poor: 1 star
Fair: 2 stars
Average: 3 stars
Good: 4 stars
Excellent: 5 stars

23. Enter any comments or personalized experiences you have had with this company, that you wish to explain your ratings above.

Enter a Contact name

Enter your email

Enter the characters you see at right

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